Maximize your Salesforce investment by expanding integration across departments and roles to become a more customer-centric organization.
Implementing Salesforce to support your sales team is just the first step to taking full advantage of the platform’s potential. Our team of certified Salesforce specialists help you break down barriers between multiple departments to enhance every aspect of your customer journey experience, from lead conversion all the way through to customer nurturing and retention.
We also build customized applications that integrate with your Salesforce deployment to keep you connected to your customers.
CHALLENGES WE OVERCOME FOR YOU
We help you coordinate your client management strategy across sales, customer service, marketing, eCommerce, and IT departments. Our approach gives your teams a shared vision for each client so you can meet their evolving needs.
Our experienced squads of consultants, architects, developers, and administrators hold the highest level of certification in all Salesforce solutions. We provide the tools and knowledge to build the ideal team that will help your project exceed expectations.
End-to-End Software Engineering
We develop customized applications that integrate with your Salesforce solution to provide complete 360° vision of each customer and enhance every stage of the client’s journey from lead conversion to post-sale retention.
Our team helps you bring multiple sales and customer service channels together in a single platform to enhance customer service quality, consolidate data, drive conversions, and make decisions in real time.
Salesforce Customer 360
WHAT WE DO
Transform Ideas into Digital Realities
We help incorporate your Salesforce investment into your digital transformation strategy by developing new applications, automating processes in the cloud, and consolidating data management.
- ARCHITECTURAL COACHING
- PROCESS DESIGN/REDESIGN
- CUSTOMIZATION IN THE SALESFORCE CLOUD
- DEVELOPMENT OF TAILOR-MADE APPS
- IN-HOUSE SQUADS
- REMOTE SQUADS
Customer Success Squads
Our customer service experts focus on the operational side of your Salesforce deployment so you can focus on meeting your customers’ needs. Each BRQ team is rigorously certified and practices agile methodologies to respond quickly to your expectations.
- ENVIRONMENT MANAGEMENT
- CHANGE MANAGEMENT
- INCIDENT MANAGEMENT
- PROBLEM MANAGEMENT
- CI / CDI
- ORG SCAN
- CONTINUOUS IMPROVEMENT
We use the powerful Salesforce backend to develop customized mobile applications that enhance your business and improve customer experiences. Our team develops apps for both Android and iOS platforms.
- 100% OFFLINE MOBILE APPS
- CALENDAR WITH GEOLOCATION
- ROUTING BY CRITERIA
- PRODUCT AND PRICE CATALOG
- MARKET RESEARCH
We’ve been helping some of the world’s largest companies reach for the digital horizon for over 25 years. Our customers turn to us because we’re passionate about what we do, and they know they can count on us to stand with them along every step of their digital transformation journey.
With over 3000 team members dedicated to working from the heart, BRQ thrives at the intersection of vision and execution. We’ve worked with over 200 customers in industries like finance, retail, and technology to break down barriers and create the strategic alignment necessary to deliver superior results and sustain success.
CLIENTS WHO TRANSFORMED THEMSELVES WITH OUR SALESFORCE SOLUTIONS
"BRQ have been our Salesforce consultants for 3+ years in Europe and have helped us with the implementation of Salesforce and numerous projects since. The BRQ team are able to listen to our practical needs and work with us together to sort our solutions. They are also honest on what can be done and what cannot be done on our wish list, which is good for us to keep our direction on track. BRQ have been very helpful and professional at all time. We therefore highly appreciate the time and effort from the team and would definitely recommend BRQ to other users."
Industry: Auto & Manufacturing (Comma Oil)
"BRQ is the company with the most know-how in projects and high quality services. As for the professionals, I had the pleasure of meeting the best technicians I've ever worked with. In addition to a lot of “knowledge, they are professionals with a lot of ethics and attitude towards the client. Since 2009, when we implemented the solution, our revenue has grown by 150%, in a sales modality. We currently have much more control and are holders of information that we did not have before."
Industry: Manufacturing (Veyance Goodyear)
"We decided to bet on Salesforce's recommendation, which referred us to BRQ. We started the partnership in January 2011 and, since then, we have evaluated the quality of the services provided and of its professionals as excellent."
Industry: Manufacturing (Essilor)
"We started our partnership with BRQ in a difficult transition phase of a project already in production, with many technical problems from the previous consultancy. BRQ served us excellently from initial conversations, diagnosis, planning, transition to full stabilization and transition of the entire environment. We started a new phase, with new projects and platform support. On both fronts we are very well attended, with a very well trained team and tools to control demands. We are very satisfied with our partnership, and I recommend BRQ to all partner companies that seek us as a benchmark for this project."
Industry: Agro (Premix)
"The integration of Salesforce in our system has allowed us to have higher visibility and traceability of orders, prices, creation of promotions, monitoring and adaptation of the routes and visits of our commercial team. All this has improved the speed and quality of our daily work and although at first it was difficult for us to adapt to the new system, we have quickly been able to recognize the advantages that this new tool has given us."
Industry: Oil & Gas (Moove UK)
"Being able to count on BRQ gives us peace of mind, as the service is of high quality and deliveries are always within the scope designed. Competent partner who knows how to understand the customer's need, I recommend."
Industry: Retail (Wine)
"Since the beginning of our partnership, BRQ has shown itself to be competent, reliable, ethical and professional. Support projects and services are conducted with quality and excellence in results."
Industry: Energy (Tecnogera)
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