ISG Provider Lens™ Brazil 2026
Digital Business Innovation Services 2026
Check out the exclusive study on the leading players in the country's technology market.
Leadership
2
leadership quadrants: Digital Transformation and Customer Journey Services for large enterprises
Highlight
6th
consecutive year of recognition by ISG Provider Lens™
The ISG analysis
Adriana Frantz
Lead analyst
LinkedIn of Adriana Frantz (opens in a new tab)ISG Provider Lens™ Brazil 2026
The BRQ perspective
Rodrigo Frizzi
CEO of BRQ
LinkedIn of Rodrigo Frizzi (opens in a new tab)On the ISG 2026 recognition
Understand each quadrant
Digital Transformation Services for Large Accounts
This quadrant evaluates providers that lead complex transformations in large enterprises, from strategy to continuous operation.
“BRQ demonstrates strong capability in guiding clients through their digital transformation initiatives, leveraging both established and emerging technologies.”
Adriana Frantz · Lead Analyst, ISG Provider Lens™ Brazil
Customer Journey Services
This quadrant evaluates providers that support organizations in orchestrating the consumer journey, connecting channels, data and digital capabilities to enable more consistent, personalized and fluid experiences.
“BRQ combines strategic acquisitions with a model that integrates strategy, design, technology and data to transform customer journeys. The company operates end to end, supporting clients in the continuous evolution of digital experiences.”
Adriana Frantz · Lead Analyst, ISG Provider Lens™ Brazil
Diagnosis
The market wants results, not promises.
ISG is direct: Brazil has entered a phase less tolerant of experimentation and more oriented toward disciplined execution. Companies want AI with measurable ROI.
The providers that will lead the next cycle are the ones that connect technical capability to business results, with organized data, process review and a business case defined from the start.
That is exactly the path we have been building.
What sustains this cycle
Phase 01
The data requirement
Adopting AI at scale depends on reliable, integrated and governed data. Without that foundation, gains stay isolated.
ReliabilityIntegrationGovernance
Phase 02
Process redesign
Capturing value with AI or improving the customer experience requires reviewing workflows and reorganizing the operation around more coherent journeys.
WorkflowsJourneysOperation
Full study
About BRQ
With more than 30 years in the market, BRQ is one of the largest technology companies in Brazil, specialized in driving the digital evolution of large organizations through solutions in artificial intelligence, automation, data and software engineering.
BRQ has led modernization and innovation projects for brands such as Banco Santander, Itaú, B3, PicPay, Vivo, Nissan and Petrobras.
Recognized by ISG as a leader in every category evaluated for large Brazilian companies, including Development and Deployment Services and Strategy and Consulting Services, BRQ is also named a leader in Generative Artificial Intelligence in Latin America, solving complex challenges by combining specialists, technology and AI to deliver projects and teams aligned with real market demands, with a focus on technical excellence and a close relationship with clients.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a global leader in technology research and advisory. A trusted business partner to more than 900 clients, including more than 75 of the world's 100 largest enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.
The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.
Founded in 2006 and based in Stamford, Connecticut, ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries, a global team known for its innovative thinking, market influence, deep technology and industry expertise, world-class research and analytical capabilities based on the most comprehensive market data in the industry.
