Leadership
Digital Business Innovation Services 2026 — ISG Provider Lens™ Brazil
Discover the exclusive study on the leading technology market players in the country.
2
Leader in the Digital Transformation and Customer Services quadrants for large enterprises
Highlight
6º
consecutive year of recognition by ISG Provider Lens™.
ISG Analysis
PROVIDER LENS™ BRASIL 2026
BRQ's Perspective
ON THE ISG 2026 RECOGNITION
Exclusive Material
Complete Study
Understanding each quadrant:
Digital Transformation Services for Large Accounts
This quadrant evaluates vendors that lead complex transformations in large enterprises, from strategy to ongoing operations.
"BRQ demonstrates a strong ability to guide clients through their digital transformation initiatives, leveraging both established and emerging technologies."
Adriana Frantz
Lead Analyst - ISG Provider Lens™ Brazil
Customer Journey Services
This quadrant evaluates vendors that support organizations in orchestrating the consumer journey, connecting channels, data, and digital capabilities to enable more consistent, personalized, and seamless experiences.
"BRQ combines strategic acquisitions with a model that integrates strategy, design, technology, and data to transform customer journeys. The company operates end-to-end, supporting clients in the continuous evolution of digital experiences."
Adriana Frantz
Lead Analyst - ISG Provider Lens™ Brazil
DIAGNOSIS
The market wants results, not promises.
ISG is direct: Brazil has entered a phase less tolerant of experimentation and more focused on disciplined execution.
Companies want AI with measurable ROI.
The vendors that will lead the next cycle are those able to connect technical capability to business outcomes — with organized data, process redesign, and a defined business case from the very start.
That is precisely the path BRQ has been building.
Phase 01
The data requirement
Scaling AI adoption depends on reliable, integrated, and governed data. Without this foundation, gains remain isolated.
Reliability
Integration
Governance
Phase 02
Process redesign
Capturing value with AI or improving customer experience requires revisiting workflows and reorganizing operations around more coherent journeys.
Workflows
Journeys
Operations
About BRQ
With over 30 years in the industry, BRQ is one of Brazil's largest technology companies, specializing in driving the digital evolution of large organizations through solutions in artificial intelligence, automation, data, and software engineering.
BRQ has led modernization and innovation projects for brands such as Banco Santander, Itaú, B3, PicPay, Vivo, Nissan, and Petrobras.
Recognized by ISG as a leader across all evaluated categories for large Brazilian companies — including Development and Deployment Services and Strategy and Consulting Services — BRQ is also named a leader in Generative Artificial Intelligence in Latin America, tackling complex challenges by integrating specialists, technology, and AI to deliver projects and teams aligned with real market demands, with a focus on technical excellence and close client relationships.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients — including over 75 of the world's top 100 companies — ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.
The firm specializes in digital transformation services, including automation, cloud, and data analytics; sourcing advisory; managed governance and risk services; network carrier services; operations strategy and design; change management; market intelligence; and technology research and analysis.
Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,600 digital-ready professionals operating in over 20 countries — a global team recognized for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities built on the industry's most comprehensive market data.
