Service Desk

IT infrastructure and services management

Service Desk – Automation Solution

 

Monitoring

Manage your IT environment in a centralized and continuous way, preventing possible issues.
Resolution

Control your incidents, customer satisfaction, customer service, as well as troubleshooting promptness using a single communication bridge across the company.
Inventory

Know your stock of computers in detail with a continuous network and application management from anywhere via web interface.

 

IT services portal

By means of tailor-made tools and processes, it allows transparency regarding the status on requests and incidents, and generation of performance indicators and metrics.

Service Desk: IT services portal

  • Performance indicators

  • Action Plans

  • Ongoing Projects

  • Promotion Campaigns

 

BRQ Expertise: Over 1,000,000 calls managed per year.

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