Why does your company need effective client relationship management?
A good client relationship is an extremely critical factor in enabling your company to: enhance user experience, know your clients, and, especially, gain their loyalty. It is important to keep in mind that after closing a sale, keeping in touch with the client adds a competitive edge. For such situations, investing in technologies to improve customer service may have a positive impact on revenue.
BRQ works in a niche field with an experienced and motivated team to meet your company’s needs. We operate in different areas (collections, marketing, customer service, IT) and offer the best technologies. We identify possible causes of problems through interviews and data collection. We put forward diagnostics and suggest changes in a new project proposal.
Multichannel contact center
TTS (Text-Voice System)
ARU (Audible Response Unit)
Humanization of electronic customer service for the largest online wholesale chains
- Development of conversation script;
- Development of systemic integration services;
- Development and implementation of callback and reminder system;
- Report system;
- Credit card PCI (security) system.
Implementation of a voice system for a large telephone company
- Unification of call answering systems and technology;
- Management of demands and implementations in call centers;
- Relationship with internal clients.