Call Center

Know BRQ solutions for Client Relationships

Why does your company need effective client relationship management?

A good client relationship is an extremely critical factor in enabling your company to: enhance user experience, know your clients, and, especially, gain their loyalty. It is important to keep in mind that after closing a sale, keeping in touch with the client adds a competitive edge. For such situations, investing in technologies to improve customer service may have a positive impact on revenue.

 

Why BRQ?

BRQ works in a niche field with an experienced and motivated team to meet your company’s needs. We operate in different areas (collections, marketing, customer service, IT) and offer the best technologies. We identify possible causes of problems through interviews and data collection. We put forward diagnostics and suggest changes in a new project proposal.

Solutions

Virtual agent
Multichannel contact center
Biometrics
Call Back
Dialer
Recording
Mobile
Monitoring
Panels
Voice Recognition
Routing
Speech Analytics
TTS (Text-Voice System)
ARU (Audible Response Unit)

 

Genesys - Parceira BRQ em Call Center
Verint - Parceira BRQ em Call Center
Artificial Solutions parceira BRQ em Atendimento eletrônico e Call Center
CPQD parceira BRQ em Atendimento eletrônico e Call Center
Oracle parceira BRQ em Atendimento eletrônico e Call Center
Nuance- Parceira BRQ em Call Center
Jacada - Parceira BRQ em Call Center
Servicenow parceira BRQ em Atendimento eletrônico e Call Center
U•NEAR parceira BRQ em Atendimento eletrônico e Call Center
 

BRQ Expertise

Humanization of electronic customer service for the largest online wholesale chains

  • Development of conversation script;
  • Development of systemic integration services;
  • Development and implementation of callback and reminder system;
  • Report system;
  • Credit card PCI (security) system.

 

Implementation of a voice system for a large telephone company

  • Unification of call answering systems and technology;
  • Management of demands and implementations in call centers;
  • Relationship with internal clients.

Contact us!

Know our offices!